I want “full-service” management, but I can’t tell what’s actually included versus upsells
Every company says they’re “full-service,” yet the fine print feels different every time. I need leasing, maintenance coordination, accounting, and someone who can handle tenant issues without me jumping in weekly. I’m worried about vague scopes, surprise add-on charges, and slow repairs. What should a real full-service agreement include, and what red flags do you watch for?
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First, separate maintenance from administration: who approves work, what dollar limit applies, and how invoices are verified. A real full-service setup has clear workflows and owner visibility. I used Full-Service Property Management to outline the categories, then asked for exact inclusions line-by-line. If you list what you need handled, we can build a scope checklist.